We try to make this as easy as possible. Call 616-248-5184 and ask for Carl Oosterhouse. He will set you up! If you don’t remember his number, call any Hope Network main number and they will connect you to him. You can start a conversation via email at coosterhouse@hopenetwork.org.

The short answer is one. You can start the program as soon as the paperwork is completed, and rider registrations have been submitted to Hope Network Transportation. Your employee will be scheduled for rides within 48 hours or less!

We currently cover areas of Kent, Ottawa, Muskegon, Ionia, Montcalm, and Barry counties. We are open to conversations of developing routes anywhere in Michigan.

We cover all shifts. Some companies have a multitude of shifts. We currently serve companies with 28 shifts and more! We don’t need employees to adjust their shifts for us. We serve them.

Companies have posted this information on their intranets and on their websites, on video screens throughout their facilities, hung posters in breakrooms, and in newsletters. Companies have also worked with their placement agencies to share the program. Wheels to Work will also assist with employee surveys.

Employer’s names are posted on the Wheels to Work website: www.wheelstowork.com under “Participating Companies.” Should the employer design, we will include a link to your company and designated contact person.

There isn't a contract. There is a service agreement between your company and Hope Network Transportation. This agreement states that your company is accepting the charges for the program and that you will payroll deduct the rider's portion.

Each rider completes a Rider Registration Form to be emailed to riderequest@hopenetwork.org or faxed to 616-243-1258. This form requires rider contact information, date of birth, emergency contact, pick-up address, correct shift start and end times, and the starting date of service.

One-stop shopping means that the company and the rider only have one place to contact for information or changes once they have completed the initial paperwork. For billing questions, call the Hope Network Customer Care Line at 616-243-0876 or email riderequest@hopenetwork.org.

The quick answer is “Yes.” Riders may be picked up in one of our logoed red or white Wheels to Work buses. The size of the vehicle depends upon the number of riders on that route.

You have a couple of choices. You can call or email our Customer Care Center or you may require your employee to do it. Just remember that we will not bill you for those canceled rides, providing they have been done in a timely manner.

Absolutely! Wheels to Work offers the Passenger Portal. This allows riders to register for rides, change their schedules of rides, cancel rides with notice, and also track the location of their ride within 20 minutes prior to pick-up.

What employees pay is up to the employer. All or part of the costs may be payroll-deducted by your employer with the employee’s agreement. This additional benefit is up to your company.

No-shows are costly for the program and the employer. There will be a charge for no-shows and late or same-day cancellations.

Not only are the participating companies listed but their websites and, in some cases, employment contact person is also listed. This assists anyone looking for a job can apply directly on their website and possibly get to work through Wheels to Work. This is a win-win for everyone!

We enter into a simple agreement between the employer and Hope Network Transportation. This agreement states that the employer is accepting the charges for the program, the invoicing procedures, and the types of rides covered.