We try to make this as easy as possible. Call 616-340-1558 and ask for Debbi Coleman. She will set you up. If you don't remember her number call any Hope Network main number and they will connect you to her. You can start a conversation via email at firstname.lastname@example.org.
This depends upon if you are starting up in a new territory or an existing one. If you are in Kent or Muskegon Counties, you can start the program as soon as the paperwork, and rider registrations have been submitted to Hope Network Transportation and a viable route has been developed.
We currently cover areas of Kent, Muskegon, and Ottawa Counties in Michigan. Our largest concentration is in Grand Rapids and the surrounding six cities. We are launching in the Newaygo, Montcalm, Ionia, and Barry Counties spring and summer 2020. We are open to conversations of developing routes anywhere in Michigan.
We cover all shifts. Some companies have a multitude of shifts. We want to be able to cover all reasonable shifts. As an example one company had 42 shifts. We are not able to accommodate a company with 42 shifts. One company did change from 13 shifts to 3 in order to bring on Wheels to Work.
The company information is posted on the Wheels to Work website www.ridewheelstowork.com under "Employer List". Anyone searching will discover your company's information and a link to your company and designated contact person.
There isn't a contract. There is a purchase agreement between your company and Hope Network Transportation. This agreement states that your company is accepting the charges for the program and that you will payroll deduct the rider's portion.
Each rider fills out a Rider Application form. There are a number of personal questions on this form. Riders will not be refused if they choose not to answer them all. However, must have the pick-up address, correct shift start and end times and the starting date of the service are critical. The form(s) is emailed to email@example.com or faxed to 616-243-1258.
The purchase agreement has the total cost per ride which is broken down to the employer's portion and the employee's portion. It informs you that all charges are billed at the end of the month and asks for your billing information.
One-stop shopping means that the company and the rider only has one place to contact for information or changes once they have filled out the initial paperwork. To ask about billing questions, to cancel or add rides or riders, or to just ask questions you call the Hope Network Customer Care Line at 616-243-0876 or email at firstname.lastname@example.org.
The quick answer is "No." Riders may be picked up in one of our new logoed Wheels to Work buses or a black or white van or a Rapid van or a Calder City Taxi. The vehicle depends upon the route the rider is assigned to and the number of riders on that route.
You have a couple of choices. You can call or email our Customer Care Center or you may require your employee to do it. Just remember that we will not bill you for those canceled rides providing they have been done in a timely manner.
At this time our community partners are; Governor's Office of Urban Initiatives, Disability Advocates of Kent County, Kent County Essential Needs Task Force, Hope Network, The Rapid, United Way, City of Walker, West Michigan Works!, Muskegon CHIR, and the Fremont Community Foundation.
Not only are the participating companies listed but their web sites and employment contact person is listed. This way anyone looking for a job that doesn't have transportation knows that they can apply to any of the listed businesses and be able to get to work through Wheels to Work. This is a win-win for everyone.